Will I be locked in?
Groups are not locked in, so individuals can leave to use the toilets, get fresh air etc if they need to.
Are all rooms suitable for children?
We make are games with all in mind. This includes younger teams so that there is fun for everyone. We do ask that anyone under the age of 14 is accompanied by a reasonable adult.
(Either in the room or in the control room with our gamesmaster)
How accessible are the rooms?
In both locations there is a flight of stairs to the first floor, however the challenge is set across a single floor with no steps.
There are also chairs in several rooms should individuals need to sit down during their session.
Is there parking on site?
There is no car park on either site, however our central locations means that there is plenty of city parking available.
Fisherton Street - Closest car park is Sainsbury's. A very short walk
Catherine Street - Our entrance is located on the Brown Street car park.
Are there toilets on site?
Yes! We have toilets at the rooms. However, we recommend going before you arrive on site, to avoid delaying the start of your game.
When should we arrive?
Please arrive at your designated start time. This is to allow sufficient clear time between group sessions, so we can clean down and re-set the room for your arrival.
But you are welcome to arrive up to 15 minutes early if this makes you more comfortable.
What if I need to reschedule?
No problem! Life happens and sometimes you may not be able to attend the game you booked. We offer unlimited rescheduling free of charge to an equivalent time slot.
How long will the game last?
The game should last one hour, although experienced escape roomers may complete the game sooner. If a group runs over the hour we will generally not stop the scenario but may offer hints to help them along.
Will I be in a room with people I don’t know?
No, every booking is exclusively for your group. You will not meet anyone else other than the Games Master throughout your visit.
Do I need to be fit?
There is nothing within our game that requires physical strength or endurance. This is more about puzzle solving, observation and dexterity, than physical fitness. Each member of a group will inevitably have their own strengths, which is what makes this such a great group bonding experience.
What is the maxium group size?
Individual teams can contain between 2-6 individuals. At a push 7 could be accommodated, but this may limit enjoyment to a certain extent.
If you would like more than 6 (or 7) to attend we would recommend that the group be divided into teams of below 6.
Are dogs allowed?
At our Fisherton Site: Yes, provided they are house-trained, well behaved, and don’t have a habit of eating critical components required to make your escape. Any damage caused will need to be paid for by the owner.
At our Catherine Street Site: Unfortunately not.
What if I have claustrophobia?
The game doesn’t involve being stuck in any small spaces. There are no tunnels, dead-ends, blackouts, or anything of concern. There are windows in almost all of the rooms. The escape rooms are meant to be fun, not scary!
What if I have to cancel my booking?
You can cancel by calling us on 01722 428980 or emailing us at firstname.lastname@example.org.
Please note we are no longer able to give refunds. If your booking is cancelled, we can offer you reschuldling at no extra charge or we will provide a voucher to the value of your game to be used within one year of the cancellation date.