Question 1

Is the game child friendly?

Accepted Answer

Our game is family friendly however, if the group is under 14 years old they must be accompanied by a parent or guardian. This can be within the room itself or in the adjacent waiting lounge.

We highly recommend that children under the age of 12  would  benefit from an adult being present in the room to help them out alongside the clues given by the Games Master. And 9 and under we would highly recommend they play as part of a family team rather than in a group of their peers.

Question 2

When should I arrive?

Accepted Answer

Please arrive at your designated start time. This is to allow sufficient clear time between group sessions, so we can clean down and re-set the room for your arrival.

But you are welcome to arrive up to 15 minutes early if this makes you more comfortable.

Question 3

Is the room accessible?

Accepted Answer

Unfortunately, our game is located on the 1st floor of a grade 2 listed building with no alternative access. We are deeply sorry for the inconvenience this causes.  If you would like to know more we have a dedicated page at: https://www.salisburyescape.com/accessibility that highlights more details of our accessibility. You are also welcome to contact us for further details.

Question 4

What if I need to reschedule?

Accepted Answer

No problem! Life happens and sometimes you may not be able to attend the game you booked. We offer limited rescheduling free of charge to an equivalent time slot.

Question 5

What if I need to cancel?

Accepted Answer

You can cancel by calling us on 01722 428980 or emailing us at info@salisburyescape.com.
 Please note we are no longer able to give refunds. If your booking is cancelled, we can offer you reschuldling at no extra charge or we will provide a voucher to the value of your game to be used within one year of the cancellation date.

Question 6

Will we REALLY be locked in?

Accepted Answer

Groups are not literally locked in, doors leading outside the game space are fully accessible and players can leave at any time and for any reason.

Question 7

Is there parking?

Accepted Answer

We have no parking on site, however, we are central to Salisbury City Centre where you can find plenty parking. We recommend Central Long Stay or Maltings as the closest to us.

Question 8

Can I bring my dog?

Accepted Answer

YES PLEASE! We love having your pups join in on the fun, provided they are house-trained, well behaved, and don’t have a habit of eating critical components required to make your escape. Any damage caused will need to be paid for by the dog's owner.

Question 9

How long does the game last?

Accepted Answer

Your team has 60 minutes to win the game, but there will be a safety briefing and time to take photos after the game. So the full experience from entering the building to leaving again, can take up to 1 hour 15 minutes to 1 hour and 30 minutes.

Question 10

What is the maximum group size?

Accepted Answer

Individual teams can contain between 2-6 individuals. At a push 7 could be accommodated, but this may limit enjoyment to a certain extent.

Question 11

Will I be in the room with people I don't know?

Accepted Answer

No, every booking is exclusively for your group. You will not meet anyone else other than the Games Master throughout your visit.

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